Shipping policy
Last updated: November 2, 2026
At a glance
Standard shipping is free with no minimum purchase. Express shipping is not offered. Order processing is 1–2 business days; estimated transit after dispatch is 2–4 business days; estimated total delivery is 3–6 business days. Business days are Monday through Friday excluding U.S. federal holidays.
Delivery coverage
We ship to all 50 U.S. states and the District of Columbia, including Alaska and Hawaii. U.S. territories, freely associated states, and APO/FPO/DPO military addresses are excluded. International shipping is not offered. For a PO Box within the supported states or D.C., contact us before ordering to confirm service.
Tracking and delays
When tracking is supplied for your shipment, use the tracking information associated with your order. Contact us about tracking problems. If we cannot ship within the promised time, we will notify you and let you accept a revised time or cancel for a prompt refund. Estimates do not guarantee carrier delivery on a particular day.
Returns
Contact us first for return instructions and the correct address. A free prepaid return label is included in your package for an eligible return by mail. If it is missing or unusable, contact us for assistance before sending the item or buying postage. Eligible return shipping is store-paid, with no restocking fee. Exchanges may be requested within 30 calendar days after delivery; see the Refund Policy for eligibility, exchange steps and refund timing.
jejuly · jejuly.com · SILVERTRAIL 18 COMMERCE LLC
100 W 3rd St, Owensboro, KY 42301, United States
support@jejuly.com · (928) 772-5914
Business correspondence address only. This is not a walk-in retail store.
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