Refund policy
Last updated: November 2, 2026
At a glance
Request a return within 30 calendar days after delivery. Eligible returns ship by mail; contact us before sending an item. We pay eligible return shipping, include a free prepaid return label in your package and charge no restocking fee. Exchanges may be requested within 30 calendar days after delivery; see the conditions and steps below.
Eligibility
For a change-of-mind return, keep the item new, unused and undamaged with its included accessories. Contact us about damaged, defective, wrong, incomplete or materially misdescribed goods. These conditions do not remove nonwaivable consumer rights.
How to request and send a return
- Email support@jejuly.com with your order number, the item and the reason for the request. Describe damage, defects, a wrong item, missing parts or a material difference from the description.
- Contact us to confirm the instructions and correct return address before sending anything. For an eligible approved return by mail, use the free prepaid return label included in your package.
- Pack the item and its included accessories securely and follow the confirmed instructions. Keep any return tracking or proof of postage so you can refer to it when asking about progress.
Label assistance
If the free prepaid return label is missing from your package or cannot be used, contact us for assistance before buying postage or mailing the item. Eligible return shipping remains store-paid. Do not send returns to our business correspondence address unless instructed.
Exchanges
We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be new, unused and undamaged, with its included accessories complete. Contact us with your order number and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods.
Refund timing
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Checking a refund
Contact us with your order number and any return tracking to ask whether the return has been received, inspected or refunded. If the credit has not appeared after a refund was issued, check the original payment account and ask your provider about posting time. If a request is not approved, you can ask about the reason and the policy conditions, and provide information you would like us to check further. This support route does not limit nonwaivable consumer rights. Do not send full card details, CVV, account passwords or bank-login details.
Cancellation requests
Contact us promptly with your order number and requested cancellation or correction. We must confirm whether fulfillment can be stopped; a request alone is not confirmation. An uncaptured payment authorization is a pending hold rather than a completed charge. The 10-calendar-day refund period for an approved return begins after the item is received and inspected; it is not a requirement to return an order that was never shipped. Applicable consumer rights remain. If we cannot ship within the promised time, we will notify you and allow you to accept a revised time or cancel for a prompt refund.
jejuly · jejuly.com · SILVERTRAIL 18 COMMERCE LLC
100 W 3rd St, Owensboro, KY 42301, United States
support@jejuly.com · (928) 772-5914
Business correspondence address only. This is not a walk-in retail store.
Contact Us · Shipping · Returns · Privacy