FAQ
Last updated: November 2, 2026
What do you sell, and do you manufacture it?
We sell hats and summer headwear as an independent online retailer; no general manufacture or authorized-dealer claim is made.
How do I choose a hat?
Measure your head circumference and compare the current selected-size details. One Size and an adjustable strap do not guarantee individual fit. Open-top visors leave the crown uncovered. Check the specific included-parts and care instructions.
Where do you ship and what does it cost?
Standard shipping is free with no minimum; Express is not offered. We ship to all 50 U.S. states and the District of Columbia, including Alaska and Hawaii. U.S. territories, freely associated states, and APO/FPO/DPO military addresses are excluded. International shipping is not offered. For a PO Box within the supported states or D.C., contact us before ordering to confirm service. See Shipping Policy for details.
When will an order arrive and how do I track it?
Processing is 1–2 business days, transit is estimated at 2–4, total 3–6. Business days exclude weekends and U.S. federal holidays. Use order tracking when provided; contact us about a delay.
Can I cancel or change an order?
Contact us promptly. A request is not confirmation that shipment can be stopped. We will review the order status; we will confirm whether fulfillment can be stopped.
Can I return an item?
Request eligible returns within 30 calendar days after delivery. Change-of-mind goods must be new, unused, undamaged and complete. Contact us about damage, defects, wrong or missing items; these conditions do not limit nonwaivable consumer rights.
Do you offer exchanges?
We accept exchanges requested within 30 calendar days after delivery. For a change-of-mind exchange, the item must be new, unused and undamaged, with its included accessories complete. Contact us with your order number and the item you would like to exchange to confirm the instructions and next steps before sending anything back. These change-of-mind conditions do not limit your applicable rights for damaged, defective, incorrect, incomplete or materially misdescribed goods.
How do I return it, and who pays?
Contact us with your order number, item and reason to confirm the instructions and correct return address before sending anything. A free prepaid return label is included in your package. We cover eligible return shipping and do not charge restocking fees. If the label is missing or unusable, contact us for assistance before posting the item or buying postage. Keep any return tracking for progress questions.
When is a refund issued?
For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
How can I check a refund?
Contact us with your order number and any return tracking to ask whether the return has arrived, been inspected or been refunded. After a refund is issued, your provider controls posting time. You can also ask about the reason for a decision and provide information for further review. Do not send payment passwords or full card details.
How do I pay?
Only methods presented for your order during checkout are available. See Payment Policy for payment and refund information.
How do I manage advertising or privacy requests?
Use Your Privacy Choices for the available sale, sharing or targeted-advertising opt-out process. It is not a complete cookie-category settings panel. You can also email support@jejuly.com with the right you want to exercise and enough information to locate the relevant interaction. Do not send passwords or full payment details. See the Privacy Policy for verification, applicable response periods and appeals.
How can I contact you?
Use the contact details below. Returns require prior contact; the correspondence address is not a walk-in store or automatic return destination.
jejuly · jejuly.com · SILVERTRAIL 18 COMMERCE LLC
100 W 3rd St, Owensboro, KY 42301, United States
support@jejuly.com · (928) 772-5914
Business correspondence address only. This is not a walk-in retail store.
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